Intake & Triage Administration
Structured intake processing for incoming complex care referrals. We verify case information, confirm documentation completeness, and prepare each case for network placement.
Administrative — Not Clinical
Clinical Services Administration
Intake coordination, scheduling support, documentation workflows, and provider communication for complex patient care cases — all administrative, never clinical.
Important distinction: "Clinical Services Administration" refers to the administrative coordination of clinical services — not the delivery of clinical services. True Care does not provide medical care, clinical advice, or any licensed healthcare services. All clinical care is delivered by independent, licensed healthcare providers in our network.
What We Administer
The Administrative Layer Behind Complex Patient Care
When a patient is referred to True Care's network, a significant amount of administrative work is required to ensure that care is properly documented, providers are coordinated, and the case is positioned for successful resolution. True Care manages this administrative layer completely.
From the moment a referral is received through scheduling, documentation collection, and ongoing case communication, our administrative services keep every case organized and all parties informed — so providers can focus on care delivery and attorneys can focus on their clients.
Referral Intake & Verification
Structured review of all incoming referrals for completeness and accuracy before placement.
Scheduling Coordination
Appointment scheduling connecting patients with appropriate independent network providers.
Documentation Management
Collection, organization, and management of all case-related administrative documents.
Multi-Party Communication
Coordinated communication between providers, law firms, and administrative staff throughout.
Administrative Service Areas
What Clinical Services Administration Includes
Our administrative services span the full case lifecycle — from initial intake through post-service case administration.
Scheduling & Appointment Coordination
Administrative scheduling connecting patients with appropriate independent providers based on specialty, location, and clinical need as indicated in the referral.
Records & Documentation Administration
Collection and organization of provider records, imaging reports, treatment summaries, and documentation required for case management and lien billing administration.
Provider & Attorney Communication
Administrative liaison between treating providers and referring law firms — coordinating status updates, documentation requests, scheduling changes, and case-related correspondence.
Case Progress Monitoring
Ongoing administrative tracking of case milestones including appointment completion, documentation receipt, billing package preparation, and case status communication.
Billing Package Preparation
Organization of complete billing packages including lien documentation, provider records, and supporting materials required for revenue cycle processing and settlement administration.
Administrative Boundaries
What True Care Does Not Do
Clarity about what we do not do is as important as clarity about what we do. True Care's administrative role has defined limits that we maintain rigorously.
Our role is administrative support — never clinical direction. This distinction is fundamental to how we operate and is maintained through documented organizational policies and ongoing staff training.
- We do not provide medical advice or clinical recommendations
- We do not direct or influence treatment plans or protocols
- We do not establish or manage provider-patient clinical relationships
- We do not make clinical judgments about patient conditions
- We do not employ or supervise treating providers clinically
- We do not review or approve clinical care decisions
- We do not represent patients in clinical settings
- We do not provide legal advice to patients or attorneys
Ready to Submit a Referral?
Our intake team is available to receive and process referrals for complex patient care coordination. Contact True Care to begin the coordination process.